I installed the chipset drivers and then the rest of the drivers until there were no bangs in Device Manager. However, when I plug in external speakers to the headphone jack, there is no sound.
Tested the speakers on another system, and they work. Go to Solution. You have to replace the circuit board, but there are 2 different ones depending on the graphics in the computer. See here. View solution in original post. Thank you, Jim. Replacing a circuit board is a bit above my pay grade so I think I'll live with it or maybe listen through a USB type connection that I read about. Thanks again for responding so quickly! Audio before graphics -- I see there are 2 IDT drivers available with the same date.
I would try both of them. Can't install the IDT drivers, it keeps saying it's not compatible with E As to the order, I always install chipset drivers first. It has Intel graphics so there's no driver to install. I have re-installed the chipset drivers several times. What about the Dell System Software second?
It might not matter in 7 but with some of the Windows operating systems you get an error message if trying to install the audio driver prior to the System Software in a Dell laptop. It's odd because your audio is working okay with the native Windows audio driver that you are using now, and I would expect the headphone jack to work with that driver too.
Try the Dell Diagnostics audio tests if you still have it to check for a hardware problem. If you get audio through the headphone jack during the tests then it is a software issue, probably either the driver or configuration, and installing the driver will also correct the configuration. I have the same problem. My headphone jack worked for over a year and suddenly stopped working.Menu Menu. Search Everywhere Threads This forum This thread. Search titles only.
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Laptop Latitude 13" 3380
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Latitude 13 3380
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Top Laptops. Dell UltraSharp UH review — are 24 inches still good for office work? Dell UltraSharp U review — a great device delivering exceptional color accuracy to your home or office 3 April Highlights View more.Video: Product Overview: Latitude Education A 13" student laptop with best-in-class durability and extended battery life so that students can learn without limits.
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Latitude 3300 Business Laptop
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I have tried several fixes including:. I have had the most success with using the native audio driver after deleting and uninstalling Realtek.
However, when I do this, I have sound coming from both the headphones and the laptop speakers. This will work for a day or two, then I will begin having no sound coming from the headphones again despite running the native audio driver.
I don't know if this is a hardware or a software issue. I don't think it is a hardware issue since I am able to get headphones to work some times. Does anyone have any new ideas or guidance? I am debating getting a USB adapter for my headphones, but I am not sure that would solve the problem if it is a software issue. Go to Solution. The fact that the system responds to the audio port intermittently shows that the port is working fine. I would suggest you to try performing these steps in the same sequence and then advise the result since you have already switched your Realtek audio driver to the Windows native audio driver and issue is not yet resolved.
Open the Device Manager type devmgmt. Select to "Update Driver Software". Click on "Browse my computer for driver software". Click "Let me pick from a list of drivers on my computer". Put a check in the box "Show compatible hardware" if not already checked. In the list of devices, click "High Definition Audio" the native driver. Click "Next". On the Update Driver Warning box, click "Yes" install the driver. Restart the laptop if prompted.
If not prompted, then no need to restart. View solution in original post. The usb jacks are very inexpensive and to me would be worth the risk that it might not work. You could test for hardware failure or fix the software if it is a software issue by resetting the laptop back to the original factory configuration, but for many people it would be worth a few dollars to try to avoid doing that.
Usually when headphones are not detected by the Realtek driver but are when using the native driver, the solution is to completely remove the Realtek software the way you did it and then install an earlier version of the Realtek driver. However it is hard to figure out your laptop's symptoms. Normally if there is the same symptom with both the vendor's driver and the native driver, that is strongly suggestive of hardware failure because both drivers are not likely to have the same bug at the same time.
In your case though I wouldn't bet on it either way.